Support

Help for clients and cardholders.

Choose the option that fits. This page is for existing Sprout clients and ATM users — if you’d like to become a client, get started instead.

I’m a Sprout client

Payments, deposits, equipment or your ATM?

Call us with your business name and a description of the issue — for an ATM, what you see on the screen. We’ll get the right person on it.

Non-urgent? Send us a message and choose “I’m a Sprout client and need support,” or email info@sproutprocessing.com.

I used a Sprout ATM

Contact the bank that issued your card. The number is on the back of the card. Your bank can trace the transaction and reverse it if the withdrawal didn’t complete.
Note the details: the ATM’s location, the date and time, and the amount.
Tell us, too, by message or at (844) 227-8521, so we can check the machine.

Never share your PIN or full card number with anyone — including us. We will never ask for them.

Not a client yet? Request a proposal with card payments or a dispensary ATM, or read the FAQ.